How Can We Help?

< All Topics

How to disable 2FA

If you have lost access to your 2FA generator and cannot access your account. You can disable 2FA and gain access to your account.

  • Introduce your login details.


  • When asked for 2FA click “Problems with your code?” and insert your 2FA Back-Up code.


  • Once you enter your Backup Code and click authenticate, your 2FA will be disabled.