How Can We Help?

< All Topics

Ledger troubleshooting

If you are experiencing problems making payment from your ledger wallet, please read below some tips to follow prior to connecting your Ledger Wallet to FortKnoxster web.

1) Is your Ledger connected via USB?
2) Is your Ledger unlocked with the PIN code?
3) Is the Ethereum app selected?
4) Is the “Browser support” setting enabled?
5) Is the “Contract data” setting enabled?

Make sure you have completed all of the above steps before connecting to your Ledger Wallet.

Ledger hardware wallet is supported in the latest versions of Chrome, Opera and other Chromium-based browsers such as Brave.

Firefox currently does not support Ledger hardware wallet.

If you continue experiencing issues, please contact us